Windows Hosting Support Information

WINDOWS HOSTING SUPPORT AT WINHOST

Before Contacting Customer Support Check Out Our Knowledge Base.

You will find answers to commonly asked questions in our Hosting Knowledge Base at http://support.winhost.com, as well as troublshooting solutions for common errors.

For non-customer pre-sales questions, you can register and post in our WinHost forum at http://forum.winhost.com.

For existing customers with programming, debugging, web design, or marketing questions, you can register and post in our WinHost forum at http://forum.winhost.com.

We offer 24/7 customer support through our Support Portal. You can contact both our Technical Support and Billing Departments through the Support Portal.

For your technical support inquiries, please remember to provide as much detail as possible to eliminate having to clarify your questions, like the software versions you are using, the error messages, the urls...etc. As a rule of thumb, provide as much information as possible so that we can replicate the problem.

WinHost Support Portal Access

You can access the WinHost support portal at https://support.winhost.com. Use your Control Panel login credentials to access the support portal.

We will answer all inquiries within 24 hours.

To access your Control Panel: https://cp.winhost.com

If you are not yet a WinHost customer, you can check out our Control Panel Demo

To access your Webmail use the format: mail.HostingAccountDomain.com

To log into webmail, use your entire email address, like: username@HostingAccountDomain.com

If you are using an existing domain name that was registered elsewhere, update your Domain Name Servers with the following DNS:

ns1.winhost.com
ns2.winhost.com
ns3.winhost.com