Customer support

We provide around the clock support through our Support Portal. You can also visit our Knowledge Base or Forum for solutions.

Knowledge Base

Find answers to commonly asked questions in our Knowledge Base, as well as troubleshooting solutions for common errors.
Browse Knowledge Base »

Popular KB articles:

• I lost my Control Panel username and/or password. How can I retrieve it?
• How do I contact the billing department?
• What should I do if I have a problem with the sign up process?
• I signed up using my own domain and updated my DNS. Why doesn't my domain work?
• How do I order and install an SSL Certificate?

Forum

Find and share answers to your programming, debugging, web design, or marketing questions in our Forum.
Visit Forum »

Support Portal

You can contact both our Technical Support and Billing Departments through our Support Portal.

Please remember to provide as much detail as possible. Information like software versions you are using, error messages you're seeing, urls (etc.) are helpful in replicating the problem. We will answer all inquiries within 24 hours.

Use your Control Panel login credentials while logging in to the Support Portal.
Start a Help Ticket »